Customer Support Services
Our complete customer support services are a remarkable way to exceed customer expectations as well as solidify your brand image.
Recruit customer service specialists for your undertaking who get familiar with your business and sound very much like you. We are making your clients satisfied all day by providing you with the best customer service in-house staff.
For organizations, each and every client matters, as the preeminent component that concludes how well your business will advance is a solid client base.
With each new client, your situation in the market fortifies. Consequently, organizations associated with relentless contest need to get their client procurement and maintenance processes through sufficient techniques of online reputation management strategies.
Other than obtaining new clients, holding on to the old ones is fundamental to the business’ viewpoint. Steadfast clients have forever been the main consideration on which the strength of any organization depends significantly.
Do you have any idea what is expected for keeping clients associated with your image, aside from top-notch items? It is Ideation Technologies customer support service.
What we offer
Client Care Services
Enlist devoted client assistance specialists who will realize your business and sound very much like your in-house staff. We have helped many new businesses startups as well as medium endeavors in India, to acquire clients and reinforce existing ones.
Inbound Customer Support
Our client service specialists will react to your clients’ inbound solicitation. We will give your clients all the data they need about the organization, product, or services you give, as well as the advantages of your organization and limits you give. outsourcing client assistance services implies we will likewise cover your pre-sale, inbound sales and order taking, and request handling for you.
Outbound Customer Support
Our client care specialists will contact your client for your organization. The client will speak with a genuine individual and not a machine. Layout a relationship of trust with your clients. Examples of Outbound Customer administrations we give:
- Telesales
- Client Research
- Lead Qualification
- Call Center Services
Technical and Help Desk Support
Ideation Technologies gives complete first, second, and third-line re-appropriated specialized help, customized to your extraordinary necessities. Our accomplished distant specialized help experts work with organizations of all sizes from different businesses.
While your IT division is caught up with settling basic issues, we can help by giving fundamental assistance help desk and service desk coverage, taking this weight off your shoulders. We offer more deep and specialized help for your clients nonstop. We give expert product and services support for even the most complicated and troublesome issues.
Complaint Management
We will assist you with accomplishing the accompanying objectives taking care of the complaint management process.
Technical and Help Desk Support
We assist you to assemble a drawn-out relationship with your clients through continuous help. Re-appropriating your client assistance implies we will enable your clients with long haul accomplishment with your product or services. Examples of Customer Success Management administrations we give:
- Comprehensive Customer Success
- Consumer loyalty and Retention
- Portfolio Growth Customer
- Strategically pitching and Upselling
- Limited time Campaign Support
Complaint Management
We will assist you with accomplishing the accompanying objectives taking care of the complaint management process.
Consumer loyalty
We will diminish client disappointment and would even reinforce client devotion.
Quality confirmation
We will assist you with working on the product or services through complaint management when client input arrives at the right offices.
3 R’s of Customer Support Service
Making customers feel esteemed during help associations is one of the most mind-blowing client assistance practices that is completed by online reputation management. The highest level of regard is what clients appreciate, regardless of whether they have contacted concerning purchasing products or availing support for services.
Whenever customers start a support conversation, they need the brand to take full liability for the inconvenience caused and offer proposed arrangements. If a contention happens with upset clients over talked about issues, this could set off the issue of awful memorability and client turnover.
‘Instant response’ and ‘impeccable resolution’ are the two significant things clients expect that brands should offer, subsequent to starting client support outsourcing. Assuming that a business neglects to live up to these two expectations of clients, its validity is probably going to be addressed. It’s an easy decision that a better development rate can’t be anticipated when business integrity is in danger.
Why Us?
- Extensive expertise
- Qualified teams
- Customized & smart approach
- Multilingual support
